Q&A

1. Do you offer refunds or exchanges?
All sales are final, and we do not offer refunds or exchanges. However, we do handle special cases individually to ensure customer satisfaction. If you experience any issues with your purchase, please reach out to us.

2. Can I shower or swim with my jewelry on?
We do not recommend showering, swimming, or exposing your jewelry to water for extended periods. This helps maintain the quality and longevity of your pieces.

3. How do I care for my jewelry?
To keep your jewelry looking its best, avoid contact with water, lotions, and perfumes. Store your pieces in a cool, dry place when not in use.

4. How long will it take to receive my custom order?
Each piece is handmade with care, so processing time is typically between 6-8 weeks, depending on the complexity of your design. Oftentimes, customers receive their orders ahead of schedule, but we always recommend planning for the full time frame.

5. Do you accept custom design requests?
Yes! We love working on custom designs. Please contact us with your ideas, and we’ll bring your vision to life.

6. Do you ship internationally?
Yes, we offer international shipping. Please note that shipping times may vary depending on your location, and additional customs fees or taxes may apply.

7. What materials do you use in your jewelry?
We use high-quality materials like sterling silver, gold, and precious stones. Each product listing will include detailed information on the specific materials used.

8. How can I track my order?
Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey.

9. Do you offer gift packaging?
Yes, all our pieces come beautifully packaged, perfect for gifting. If you'd like to include a custom note, please let us know during checkout.

10. Can I make changes to my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. Once the creation process has begun, we may not be able to accommodate changes.